Privacy policy

Privacy Policy

Last Updated: March 18, 2026

Sōhei Creative ("we," "us," or "our") operates the website www.sohei.co and provides social media content production, management, and strategy services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

Information You Provide Directly

  • Contact information: Name, email address, phone number, business name, and location when you fill out forms, request an audit, book a call, or contact us
  • Account information: Login credentials if you create a client dashboard account
  • Order and billing information: Payment details, billing address, and transaction history for service purchases
  • Communications: Messages, feedback, and correspondence sent through our website, email, or social media
  • Newsletter subscription: Email address when you subscribe to our Social Media News Dashboard or other communications

Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution
  • Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
  • Cookies and tracking technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze site performance. See "Cookies" below for details
  • Location data: General geographic location based on IP address

Information From Third Parties

  • Social media platforms: When we manage your social media accounts as part of our services, we access platform analytics, audience data, and content performance metrics through authorized API connections (Meta Graph API, TikTok Business API, LinkedIn Marketing API, YouTube API)
  • Analytics providers: Google Analytics, Shopify Analytics, and similar tools provide aggregated usage data
  • Payment processors: Shopify Payments and related processors handle transaction data

How We Use Your Information

  • Provide, operate, and improve our services including content production, social media management, and strategy consulting
  • Process transactions and send related information including purchase confirmations and invoices
  • Send newsletters, marketing communications, and social media updates you've opted into
  • Respond to inquiries, provide customer support, and fulfill audit requests
  • Monitor and analyze usage trends to improve website performance and user experience
  • Protect against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations and enforce our terms of service
  • Deliver content through our Social Media News Dashboard aggregated from public sources (RSS feeds, platform creative centers)

How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Companies that help us operate our business — hosting (Shopify, Vercel), email (Google Workspace), analytics (Google Analytics), payment processing (Shopify Payments), and content tools
  • Social media platforms: When managing your accounts, we interact with Meta, TikTok, LinkedIn, YouTube, and similar platforms under their respective terms
  • Business partners: With your consent, we may share information with partners involved in collaborative projects
  • Legal requirements: When required by law, subpoena, or to protect our rights, safety, or property
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings (including dark/light mode)
  • Analyze site traffic and usage patterns
  • Deliver relevant content and measure effectiveness
  • Enable essential site functionality (cart, login sessions)

You can control cookies through your browser settings. Disabling cookies may affect site functionality. For more details, see Shopify's Cookie Policy.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Client data: Retained for the duration of our service relationship plus 3 years
  • Transaction records: Retained for 7 years for tax and legal compliance
  • Newsletter subscribers: Until you unsubscribe
  • Website analytics: Aggregated data retained indefinitely; individual session data retained for 26 months

Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restrict processing: Request that we limit how we use your data

To exercise these rights, contact us using the information below.

Minnesota Privacy Rights

Under the Minnesota Consumer Data Privacy Act (effective July 31, 2025), Minnesota residents have the right to access, correct, delete, and obtain a portable copy of their personal data. You may also opt out of targeted advertising, sale of personal data, and profiling. To submit a request, contact us at the information below. We will respond within 45 days.

California Privacy Rights (CCPA)

California residents may request disclosure of the categories and specific pieces of personal information collected, the purposes for collection, and the categories of third parties with whom information is shared. We do not sell personal information as defined under the CCPA.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Our website uses SSL/TLS encryption for data in transit, and we rely on Shopify's PCI-DSS compliant infrastructure for payment processing. However, no method of electronic transmission or storage is 100% secure.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services (including social media platforms, analytics tools, and partner sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: